Personal Data We Collect
Audio recording and camera
The application must have access to these devices to be able to fulfil its basic functionality of making VoIP calls. Data recorded from these devices is never sent to ON CALL but streamed to your SIP server or peer when you initiate or receive a VoIP call.
Most of the settings you provide on the “Settings” section of the application will be stored only locally and will never leave your device. However some settings are required to interact with your SIP server / service provider or ON CALL support and these might be sent with the SIP signalling or separate channels (usually via secure HTTP based API). The submitted details are listed in the below points.
We collect your username and password for the VoIP service you wish to use to be able to login the SIP stack on this VoIP servers using secure SIP digest authentication conform to SIP RFC 3261 standards. These details are stored only on your device (softphone settings) and not sent to ON CALL .
Name and contact data
We might collect your name, email address and other similar contact data to enhance your VoIP experience. These details are not submitted to us, but might be presented in the SIP signalling so be presented to the other end (Caller/Called party).
Your contact list is displayed within our software to make it easy to call people over VoIP. Your contact list might be uploaded to a central server if you choose to synchronize the list with other softphones (for example your windows softphone). This can be turned on/off from settings. Voice recording. Our software has the capability to record voice conversations. This is an opt-in feature and only stored on your device for later reuse by you.
The software might automatically submit your country as part of the SIP signalling which might be processed by your VoIP server or VoIP service provider. Your VoIP service provider can also locate you by the IP address from where you connect to the SIP server.
The software might generate a GUID for your device which might be used for several features such as auto sign-up (to prevent multiple accounts).
Our software collects information about your device such as internet connection type or idle status to determine the best suitable connection method, codec, retry interval and other details necessary for proper functionality. These information’s are not submitted anywhere, but might be present in the logs.
From within the application you can submit logs to our support which might contain sensitive information such as your VoIP server address and username. We are treating all these logs as confidential.
We collect content of your files and communications when necessary to provide you with the services you use. For example, if you receive a message using a ON CALL hosted messaging service, we need to collect the content of that message in order to deliver it to your softphone client, display it to you, enable you to reply to it, and store it for you until you choose to delete it. Examples of this data include the content of instant messages, or documents, photos, music or videos you file transfer using ON CALL services. We also collect the content of messages you send to us, such as feedback and product reviews you write, or questions or information you provide for customer support. When you contact us, such as for customer support, chat sessions with our representatives may be monitored and recorded.
How We Use Personal Data
Further details on how we specifically use your data are outlined below:
Providing and improving our products and services. We use data to provide and improve the services we offer. This includes operating the services, maintaining and improving the performance of the services, including development of new features, research, and providing customer support.