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Welcome to Our Call Center Solution: 

 

At OnCall, we provide comprehensive call center solutions to optimize your communication strategies and maximize efficiency. Whether you're handling incoming customer inquiries or conducting outbound sales campaigns, our advanced dialer technology streamlines the process, empowering your team to achieve greater productivity and results.

 

Inbound Dialer:

 

Our inbound dialer ensures that incoming calls are managed seamlessly and routed to the appropriate agents or departments. With customizable greetings and intelligent call routing capabilities, you can deliver exceptional customer experiences while minimizing wait times and maximizing first-call resolution.

 

Outbound Dialer:

 

For outbound campaigns and proactive customer outreach, our outbound dialer empowers your team to connect with customers efficiently and effectively. With features such as predictive dialing, call scheduling, and campaign management tools, you can optimize your outreach efforts and drive higher conversion rates.

 

Key Features:

 

- Predictive Dialing: Maximize agent productivity by automatically dialing multiple numbers simultaneously and connecting agents with live calls only when a customer answers.

 

- Call Scripting: Ensure consistency and professionalism in every interaction with customizable call scripts that guide agents through conversations and capture essential information.

 

- Real-Time Monitoring: Keep a pulse on your call center operations with real-time monitoring and reporting tools that provide insights into call volume, agent performance, and campaign effectiveness.

 

- Integration: Seamlessly integrate our dialer solutions with your existing CRM or contact center software to streamline workflows and leverage customer data for more personalized interactions.

 

Benefits:

 

- Increased Productivity: Automate repetitive tasks and streamline call handling processes to maximize agent productivity and throughput.

 

- Improved Efficiency: Reduce idle time and minimize manual dialing errors with advanced dialer features that optimize call center operations.

 

- Enhanced Customer Experience: Provide faster response times and personalized service with intelligent call routing and proactive outreach initiatives.

 

- Scalability: Our dialer solutions are scalable to accommodate the evolving needs of your business, whether you're a small startup or a large enterprise.

 

Why Choose Our Call Center Solutions?

 

- Experience: With years of experience in the call center industry, we have the expertise to design and implement customized dialer solutions tailored to your specific requirements.

 

- Reliability: Trust in our robust infrastructure and redundant systems to deliver reliable performance and uninterrupted service, even during peak call volumes.

 

- Support: Benefit from our dedicated customer support team, available to assist you with setup, configuration, and ongoing maintenance to ensure your success.

 

Get Started Today

 

Transform your call center operations and drive business growth with Our Call Center Solutions' inbound and outbound dialer services. Contact us today to schedule a consultation and discover how our advanced technology can help you achieve your communication goals.

Features

Super Admin Primary Features

Dashboard

-Live Agent View

-Live Call

-Live Queue

-Call Details

ACL Lists

Manage DID

Manage Tenant

Define Language

Sip Trunks

-Inbound Rules

-Outbound Rules

User Roles

-Admin

-Agent

-Super Admin

-Supervisor

-Tenant

Reports

-Hour Report

-Date Report

-Callback

-Abandon Calls

-Voicemail

-Audit Log

Supervisor Reports

-Session Summary

-Session Details

-Queue Summary

-Datewise Queue

-Hourwise Queue

-Queuewise Supervisor

-Queue Recording

-Audit Details

Agent Reports

-Session Summary

-Session Details

-Queue Summary

-Datewise Summary

-Hourwise Summary

-Queue Reporting

-Queuewise Agent

-External Login Report

-Agent Break

-Campaign Reports

-Campaign Summary

-Datewise Campaign

-Hourwise Campaign

-Campaign Recording

-Job Summary

Tenant Features

 

Dashboard

-Live Agents

-On Calls

-On Break

-Ringing

-Waiting

-Logged In

Live Calls

-On Calls

-On Break

-Ringing

-Waiting

-Inbound Calls

-Outbound Calls

Live Queue

-On Calls

-On Break

-Ringing

-Waiting

-Inbound Calls

-Outbound Calls

Call Details

-Total Inbound Calls

-Total Outbound Calls

-Total Calls

-Inbound Calls

-Outbound Calls

Extension

-Create Extension

-Codecs

-Mapped Agent

Skill

-Manage Skills

Disposition

-Create Dispositions

-Manage Dispositions

Prompts

-Create

-Record

-Download

Break

-Create Breaks

-Queues

-Manage Queues

IVR

-Create IVR

-Manage IVR

Customers

-Manage Customers

Voicemail

-Create Accounts

-Manage Accounts

Agents

Manage Agents

Campaign

-Create Script

-Manage Script

-Create Campaign

-Manage Campaign

DNC

-Manual Input

-Upload List

Groups

-Create Groups

-Manage Groups

Reports

-System Reports

-CDR

-Hourwise Call Summary

-Datewise Calls Summary

-Callback Details

-Abandoned Calls

-Voicemail

Supervisor Reports

-Session Summary

-Session Details

-Queue Summary

-Datewise Queue

-Hourwise Queue

-Queuewise Supervisor

-Queue Recording

-Audit Details

Agent Reports

-Session Summary

-Session Details

-Queue Summary

-Datewise Queue

-Hourwise Queue

-Queue Recording

-External Login Report

-Agent Break

Campaign Reports

-Campaign Summary

-Datewise Campaign

-Hourwise Campaign

-Campaign Recording

-Job Summary

Agent Features

Webphone

Session Time

Talk Time

Hold Time

Break Time

Idle Time

Average Talktime

Total Calls

Script

CRM

Client History

Queue

Search

Break Time

Supervisor Features

 

-Call Barge

-Whisper

-Coach

-Live Calls

-Phone Number

-DID

-Trunk

-Rule

-Destination

-Destination Name

-Agent

-Call Start Time

-Call Queue Time

-Call Agent Time

Agent Queue Details

-Name

-Assigned Agents

-Live Agents

-Live Waiting Calls

-Live Agent Calls

-Total Agent Calls

-Total Abandon Calls

-AWT

-ATT

Agent Session Details

-Name

-Queue

-SST

-AC

-TT

-TTT

-BT

-IT

-ATT

CDR Details

-Phone Number

-DID

-Trunk

-Rule

-Queue

-Agent

-Start Time

-Call Queue Time

-Call Agent Time

-Call Hangup Time

-Call Status

-Hangup Reason

-Hangup By

Supervisor Reports

Manage Agents

Additional Software/ Services

VoIP Billing Solution

Smart Phone Dialer

CRM Integration

Development Work

Multi Tenant IVR

PC Dialer

Who Are We
Contact Us Today!

Who We Are

On Call has been developing automated solutions for 18 years. With over 40 software programmers, we service our customers when they need help with a special customer request.  We developed a comprehensive software solution to offer our Contact Center clients so they can gain more customers. 

To Learn More

Contact Us!

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