Call Center Software

Remote Staff, CRM Integration, Full Feature Contact Center

Super Admin Primary Features

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Dashboard

-Live Agent View

-Live Call

-Live Queue

-Call Details

ACL Lists

Manage DID

Manage Tenant

Define Language

Sip Trunks

-Inbound Rules

-Outbound Rules

User Roles

-Admin

-Agent

-Super Admin

-Supervisor

-Tenant

Reports

-Hour Report

-Date Report

-Callback

-Abandon Calls

-Voicemail

-Audit Log

Supervisor Reports

-Session Summary

-Session Details

-Queue Summary

-Datewise Queue

-Hourwise Queue

-Queuewise Supervisor

-Queue Recording

-Audit Details

Agent Reports

-Session Summary

-Session Details

-Queue Summary

-Datewise Summary

-Hourwise Summary

-Queue Reporting

-Queuewise Agent

-External Login Report

-Agent Break

-Campaign Reports

-Campaign Summary

-Datewise Campaign

-Hourwise Campaign

-Campaign Recording

-Job Summary

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Tenant Features

Dashboard

-Live Agents

-On Calls

-On Break

-Ringing

-Waiting

-Logged In

Live Calls

-On Calls

-On Break

-Ringing

-Waiting

-Inbound Calls

-Outbound Calls

Live Queue

-On Calls

-On Break

-Ringing

-Waiting

-Inbound Calls

-Outbound Calls

Call Details

-Total Inbound Calls

-Total Outbound Calls

-Total Calls

-Inbound Calls

-Outbound Calls

Extension

-Create Extension

-Codecs

-Mapped Agent

Skill

-Manage Skills

Disposition

-Create Dispositions

-Manage Dispositions

Prompts

-Create

-Record

-Download

Break

-Create Breaks

-Queues

-Manage Queues

IVR

-Create IVR

-Manage IVR

Customers

-Manage Customers

Voicemail

-Create Accounts

-Manage Accounts

Agents

Manage Agents

Campaign

-Create Script

-Manage Script

-Create Campaign

-Manage Campaign

DNC

-Manual Input

-Upload List

Groups

-Create Groups

-Manage Groups

Reports

-System Reports

-CDR

-Hourwise Call Summary

-Datewise Calls Summary

-Callback Details

-Abandoned Calls

-Voicemail

Supervisor Reports

-Session Summary

-Session Details

-Queue Summary

-Datewise Queue

-Hourwise Queue

-Queuewise Supervisor

-Queue Recording

-Audit Details

Agent Reports

-Session Summary

-Session Details

-Queue Summary

-Datewise Queue

-Hourwise Queue

-Queue Recording

-External Login Report

-Agent Break

Campaign Reports

-Campaign Summary

-Datewise Campaign

-Hourwise Campaign

-Campaign Recording

-Job Summary

Agent Features

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Webphone

Session Time

Talk Time

Hold Time

Break Time

Idle Time

Average Talktime

Total Calls

Script

CRM

Client History

Queue

Search

Break Time

Supervisor Features

-Call Barge

-Whisper

-Coach

-Live Calls

-Phone Number

-DID

-Trunk

-Rule

-Destination

-Destination Name

-Agent

-Call Start Time

-Call Queue Time

-Call Agent Time

Agent Queue Details

-Name

-Assigned Agents

-Live Agents

-Live Waiting Calls

-Live Agent Calls

-Total Agent Calls

-Total Abandon Calls

-AWT

-ATT

Agent Session Details

-Name

-Queue

-SST

-AC

-TT

-TTT

-BT

-IT

-ATT

CDR Details

-Phone Number

-DID

-Trunk

-Rule

-Queue

-Agent

-Start Time

-Call Queue Time

-Call Agent Time

-Call Hangup Time

-Call Status

-Hangup Reason

-Hangup By

Supervisor Reports

Manage Agents

Additional Software/ Services

Who We Are

On Call has been developing automated solutions for 18 years. With over 40 software programmers, we service our customers when they need help with a special customer request.  We developed a comprehensive software solution to offer our Contact Center clients so they can gain more customers. 

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To Learn More

Contact Us!