Welcome to Our Call Center Solution:
At OnCall, we provide comprehensive call center solutions to optimize your communication strategies and maximize efficiency. Whether you're handling incoming customer inquiries or conducting outbound sales campaigns, our advanced dialer technology streamlines the process, empowering your team to achieve greater productivity and results.
Inbound Dialer:
Our inbound dialer ensures that incoming calls are managed seamlessly and routed to the appropriate agents or departments. With customizable greetings and intelligent call routing capabilities, you can deliver exceptional customer experiences while minimizing wait times and maximizing first-call resolution.
Outbound Dialer:
For outbound campaigns and proactive customer outreach, our outbound dialer empowers your team to connect with customers efficiently and effectively. With features such as predictive dialing, call scheduling, and campaign management tools, you can optimize your outreach efforts and drive higher conversion rates.
Key Features:
- Predictive Dialing: Maximize agent productivity by automatically dialing multiple numbers simultaneously and connecting agents with live calls only when a customer answers.
- Call Scripting: Ensure consistency and professionalism in every interaction with customizable call scripts that guide agents through conversations and capture essential information.
- Real-Time Monitoring: Keep a pulse on your call center operations with real-time monitoring and reporting tools that provide insights into call volume, agent performance, and campaign effectiveness.
- Integration: Seamlessly integrate our dialer solutions with your existing CRM or contact center software to streamline workflows and leverage customer data for more personalized interactions.
Benefits:
- Increased Productivity: Automate repetitive tasks and streamline call handling processes to maximize agent productivity and throughput.
- Improved Efficiency: Reduce idle time and minimize manual dialing errors with advanced dialer features that optimize call center operations.
- Enhanced Customer Experience: Provide faster response times and personalized service with intelligent call routing and proactive outreach initiatives.
- Scalability: Our dialer solutions are scalable to accommodate the evolving needs of your business, whether you're a small startup or a large enterprise.
Why Choose Our Call Center Solutions?
- Experience: With years of experience in the call center industry, we have the expertise to design and implement customized dialer solutions tailored to your specific requirements.
- Reliability: Trust in our robust infrastructure and redundant systems to deliver reliable performance and uninterrupted service, even during peak call volumes.
- Support: Benefit from our dedicated customer support team, available to assist you with setup, configuration, and ongoing maintenance to ensure your success.
Get Started Today
Transform your call center operations and drive business growth with Our Call Center Solutions' inbound and outbound dialer services. Contact us today to schedule a consultation and discover how our advanced technology can help you achieve your communication goals.
Features
Super Admin Primary Features
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Dashboard
-Live Agent View
-Live Call
-Live Queue
-Call Details
ACL Lists
Manage DID
Manage Tenant
Define Language
Sip Trunks
-Inbound Rules
-Outbound Rules
User Roles
-Admin
-Agent
-Super Admin
-Supervisor
-Tenant
Reports
-Hour Report
-Date Report
-Callback
-Abandon Calls
-Voicemail
-Audit Log
Supervisor Reports
-Session Summary
-Session Details
-Queue Summary
-Datewise Queue
-Hourwise Queue
-Queuewise Supervisor
-Queue Recording
-Audit Details
Agent Reports
-Session Summary
-Session Details
-Queue Summary
-Datewise Summary
-Hourwise Summary
-Queue Reporting
-Queuewise Agent
-External Login Report
-Agent Break
-Campaign Reports
-Campaign Summary
-Datewise Campaign
-Hourwise Campaign
-Campaign Recording
-Job Summary
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Tenant Features
Dashboard
-Live Agents
-On Calls
-On Break
-Ringing
-Waiting
-Logged In
Live Calls
-On Calls
-On Break
-Ringing
-Waiting
-Inbound Calls
-Outbound Calls
Live Queue
-On Calls
-On Break
-Ringing
-Waiting
-Inbound Calls
-Outbound Calls
Call Details
-Total Inbound Calls
-Total Outbound Calls
-Total Calls
-Inbound Calls
-Outbound Calls
Extension
-Create Extension
-Codecs
-Mapped Agent
Skill
-Manage Skills
Disposition
-Create Dispositions
-Manage Dispositions
Prompts
-Create
-Record
-Download
Break
-Create Breaks
-Queues
-Manage Queues
IVR
-Create IVR
-Manage IVR
Customers
-Manage Customers
Voicemail
-Create Accounts
-Manage Accounts
Agents
Manage Agents
Campaign
-Create Script
-Manage Script
-Create Campaign
-Manage Campaign
DNC
-Manual Input
-Upload List
Groups
-Create Groups
-Manage Groups
Reports
-System Reports
-CDR
-Hourwise Call Summary
-Datewise Calls Summary
-Callback Details
-Abandoned Calls
-Voicemail
Supervisor Reports
-Session Summary
-Session Details
-Queue Summary
-Datewise Queue
-Hourwise Queue
-Queuewise Supervisor
-Queue Recording
-Audit Details
Agent Reports
-Session Summary
-Session Details
-Queue Summary
-Datewise Queue
-Hourwise Queue
-Queue Recording
-External Login Report
-Agent Break
Campaign Reports
-Campaign Summary
-Datewise Campaign
-Hourwise Campaign
-Campaign Recording
-Job Summary
Agent Features
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Webphone
Session Time
Talk Time
Hold Time
Break Time
Idle Time
Average Talktime
Total Calls
Script
CRM
Client History
Queue
Search
Break Time
Supervisor Features
-Call Barge
-Whisper
-Coach
-Live Calls
-Phone Number
-DID
-Trunk
-Rule
-Destination
-Destination Name
-Agent
-Call Start Time
-Call Queue Time
-Call Agent Time
Agent Queue Details
-Name
-Assigned Agents
-Live Agents
-Live Waiting Calls
-Live Agent Calls
-Total Agent Calls
-Total Abandon Calls
-AWT
-ATT
Agent Session Details
-Name
-Queue
-SST
-AC
-TT
-TTT
-BT
-IT
-ATT
CDR Details
-Phone Number
-DID
-Trunk
-Rule
-Queue
-Agent
-Start Time
-Call Queue Time
-Call Agent Time
-Call Hangup Time
-Call Status
-Hangup Reason
-Hangup By
Supervisor Reports
Manage Agents
Additional Software/ Services
VoIP Billing Solution
Smart Phone Dialer
CRM Integration
Development Work
Multi Tenant IVR
PC Dialer
Who We Are
On Call has been developing automated solutions for 18 years. With over 40 software programmers, we service our customers when they need help with a special customer request. We developed a comprehensive software solution to offer our Contact Center clients so they can gain more customers.
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To Learn More
Contact Us!