ONCALL-software600x600_edited.jpg

Hosted Call Center Software

Super Admin Primary Features

Dashboard

-Live Agent View

-Live Call

-Live Queue

-Call Details

ACL Lists

Manage DID

Manage Tenant

Define Language

Sip Trunks

-Inbound Rules

-Outbound Rules

User Roles

-Admin

-Agent

-Super Admin

-Supervisor

-Tenant

Reports

-Hour Report

-Date Report

-Callback

-Abandon Calls

-Voicemail

-Audit Log

Supervisor Reports

-Session Summary

-Session Details

-Queue Summary

-Datewise Queue

-Hourwise Queue

-Queuewise Supervisor

-Queue Recording

-Audit Details

Agent Reports

-Session Summary

-Session Details

-Queue Summary

-Datewise Summary

-Hourwise Summary

-Queue Reporting

-Queuewise Agent

-External Login Report

-Agent Break

-Campaign Reports

-Campaign Summary

-Datewise Campaign

-Hourwise Campaign

-Campaign Recording

-Job Summary

Tenant Features

 

Dashboard

-Live Agents

-On Calls

-On Break

-Ringing

-Waiting

-Logged In

Live Calls

-On Calls

-On Break

-Ringing

-Waiting

-Inbound Calls

-Outbound Calls

Live Queue

-On Calls

-On Break

-Ringing

-Waiting

-Inbound Calls

-Outbound Calls

Call Details

-Total Inbound Calls

-Total Outbound Calls

-Total Calls

-Inbound Calls

-Outbound Calls

Extension

-Create Extension

-Codecs

-Mapped Agent

Skill

-Manage Skills

Disposition

-Create Dispositions

-Manage Dispositions

Prompts

-Create

-Record

-Download

Break

-Create Breaks

-Queues

-Manage Queues

IVR

-Create IVR

-Manage IVR

Customers

-Manage Customers

Voicemail

-Create Accounts

-Manage Accounts

Agents

Manage Agents

Campaign

-Create Script

-Manage Script

-Create Campaign

-Manage Campaign

DNC

-Manual Input

-Upload List

Groups

-Create Groups

-Manage Groups

Reports

-System Reports

-CDR

-Hourwise Call Summary

-Datewise Calls Summary

-Callback Details

-Abandoned Calls

-Voicemail

Supervisor Reports

-Session Summary

-Session Details

-Queue Summary

-Datewise Queue

-Hourwise Queue

-Queuewise Supervisor

-Queue Recording

-Audit Details

Agent Reports

-Session Summary

-Session Details

-Queue Summary

-Datewise Queue

-Hourwise Queue

-Queue Recording

-External Login Report

-Agent Break

Campaign Reports

-Campaign Summary

-Datewise Campaign

-Hourwise Campaign

-Campaign Recording

-Job Summary

Agent Features

Webphone

Session Time

Talk Time

Hold Time

Break Time

Idle Time

Average Talktime

Total Calls

Script

CRM

Client History

Queue

Search

Break Time

Supervisor Features

 

-Call Barge

-Whisper

-Coach

-Live Calls

-Phone Number

-DID

-Trunk

-Rule

-Destination

-Destination Name

-Agent

-Call Start Time

-Call Queue Time

-Call Agent Time

Agent Queue Details

-Name

-Assigned Agents

-Live Agents

-Live Waiting Calls

-Live Agent Calls

-Total Agent Calls

-Total Abandon Calls

-AWT

-ATT

Agent Session Details

-Name

-Queue

-SST

-AC

-TT

-TTT

-BT

-IT

-ATT

CDR Details

-Phone Number

-DID

-Trunk

-Rule

-Queue

-Agent

-Start Time

-Call Queue Time

-Call Agent Time

-Call Hangup Time

-Call Status

-Hangup Reason

-Hangup By

Supervisor Reports

Manage Agents

Additional Software/ Services

VoIP Billing Solution

Smart Phone Dialer

CRM Integration

Development Work

Multi Tenant IVR

PC Dialer

 

Remote Staff, CRM Integration, Full Feature Contact Center

Contact Us Today!

Who We Are

On Call has been developing automated solutions for 18 years. With over 40 software programmers, we service our customers when they need help with a special customer request.  We developed a comprehensive software solution to offer our Contact Center clients so they can gain more customers. 

To Learn More

Contact Us!

Thanks for submitting!