Hosted Call Center Software
Super Admin Primary Features
Dashboard
-Live Agent View
-Live Call
-Live Queue
-Call Details
ACL Lists
Manage DID
Manage Tenant
Define Language
Sip Trunks
-Inbound Rules
-Outbound Rules
User Roles
-Admin
-Agent
-Super Admin
-Supervisor
-Tenant
Reports
-Hour Report
-Date Report
-Callback
-Abandon Calls
-Voicemail
-Audit Log
Supervisor Reports
-Session Summary
-Session Details
-Queue Summary
-Datewise Queue
-Hourwise Queue
-Queuewise Supervisor
-Queue Recording
-Audit Details
Agent Reports
-Session Summary
-Session Details
-Queue Summary
-Datewise Summary
-Hourwise Summary
-Queue Reporting
-Queuewise Agent
-External Login Report
-Agent Break
-Campaign Reports
-Campaign Summary
-Datewise Campaign
-Hourwise Campaign
-Campaign Recording
-Job Summary
Tenant Features
Dashboard
-Live Agents
-On Calls
-On Break
-Ringing
-Waiting
-Logged In
Live Calls
-On Calls
-On Break
-Ringing
-Waiting
-Inbound Calls
-Outbound Calls
Live Queue
-On Calls
-On Break
-Ringing
-Waiting
-Inbound Calls
-Outbound Calls
Call Details
-Total Inbound Calls
-Total Outbound Calls
-Total Calls
-Inbound Calls
-Outbound Calls
Extension
-Create Extension
-Codecs
-Mapped Agent
Skill
-Manage Skills
Disposition
-Create Dispositions
-Manage Dispositions
Prompts
-Create
-Record
-Download
Break
-Create Breaks
-Queues
-Manage Queues
IVR
-Create IVR
-Manage IVR
Customers
-Manage Customers
Voicemail
-Create Accounts
-Manage Accounts
Agents
Manage Agents
Campaign
-Create Script
-Manage Script
-Create Campaign
-Manage Campaign
DNC
-Manual Input
-Upload List
Groups
-Create Groups
-Manage Groups
Reports
-System Reports
-CDR
-Hourwise Call Summary
-Datewise Calls Summary
-Callback Details
-Abandoned Calls
-Voicemail
Supervisor Reports
-Session Summary
-Session Details
-Queue Summary
-Datewise Queue
-Hourwise Queue
-Queuewise Supervisor
-Queue Recording
-Audit Details
Agent Reports
-Session Summary
-Session Details
-Queue Summary
-Datewise Queue
-Hourwise Queue
-Queue Recording
-External Login Report
-Agent Break
Campaign Reports
-Campaign Summary
-Datewise Campaign
-Hourwise Campaign
-Campaign Recording
-Job Summary
Agent Features
Webphone
Session Time
Talk Time
Hold Time
Break Time
Idle Time
Average Talktime
Total Calls
Script
CRM
Client History
Queue
Search
Break Time
Supervisor Features
-Call Barge
-Whisper
-Coach
-Live Calls
-Phone Number
-DID
-Trunk
-Rule
-Destination
-Destination Name
-Agent
-Call Start Time
-Call Queue Time
-Call Agent Time
Agent Queue Details
-Name
-Assigned Agents
-Live Agents
-Live Waiting Calls
-Live Agent Calls
-Total Agent Calls
-Total Abandon Calls
-AWT
-ATT
Agent Session Details
-Name
-Queue
-SST
-AC
-TT
-TTT
-BT
-IT
-ATT
CDR Details
-Phone Number
-DID
-Trunk
-Rule
-Queue
-Agent
-Start Time
-Call Queue Time
-Call Agent Time
-Call Hangup Time
-Call Status
-Hangup Reason
-Hangup By
Supervisor Reports
Manage Agents
Additional Software/ Services
VoIP Billing Solution
Smart Phone Dialer
CRM Integration
Development Work
Multi Tenant IVR
PC Dialer
Remote Staff, CRM Integration, Full Feature Contact Center
Who We Are
On Call has been developing automated solutions for 18 years. With over 40 software programmers, we service our customers when they need help with a special customer request. We developed a comprehensive software solution to offer our Contact Center clients so they can gain more customers.
To Learn More
Contact Us!